Pet Supermarket, a leading specialty pet supply retailer with over 225 locations across the U.S. Southeast, provides a one-stop shop offering a broad selection of premium pet food, supplies, and services in-store, as well as online. They understand that pets are family members and buying products from food to medicine and toys involves a lot of comparative shopping to make confident buying decisions for their little (or big) friends.


As its e-commerce business grew, so did the need to scale faster without interrupting the brand experience its loyal customers have come to value and expect. They were looking for a partner to help bring their brands to life digitally and seamlessly—not just with data, but with content for a high-quality customer experience.

Working with Syndigo, Pet Supermarket transformed its online business, from modernizing its Product Information Management (PIM) platform to introducing Enhanced Content experiences and leveraging Syndication. 
This helped them achieve multiple positive outcomes in a comprehensive solution, including:


• A more detailed view of products and their benefits, along with a significant increase in product images.

• Improved alignment with their vendors’ requirements for a more efficient exchange of product information.

• Expedited shipping from their retail stores, which allows for a full omni-integration and tremendous cost savings.

Throughout this process, they were guided by their dedication to enhancing the lives of people and their pets with the finest products and services available and the best customer experience.

Data Unleashed

The first step in their digital transformation journey was addressing growing data management demands. They have a small team and needed a more efficient approach to handling the increasing volume of product information.

By partnering with Syndigo, their PIM platform was set up to take on the toughest data challenges. Now, with their ability to gather master data including updated UPCs and accurate shipping weights and dimensions via their Syndigo powered Vendor Portal which seamlessly delivers data into the PIM, they are able to expedite shipping from stores, which allows for a full omni-integration and significant cost savings. They have also adopted industry best practices that have helped them reverse engineer their New Information Form that they send to vendors who are not yet utilizing the Vendor Portal option.

Purrfect Content Experiences

To ensure a consistent quality of product information that helps pet parents make the best purchase decisions, Pet Supermarket further prioritized its customer experience by introducing Enhanced Content. These engaging shopping experiences, including interactive content, are proven to boost brand trust and drive higher conversion rates.

If you have pets, you understand that buying food and supplies is a very personal decision. Enhanced content helps us give our customers more information to make more informed decisions and be more confident about their purchases.

Matt Ezyk

Director of eCommerce at Pet Supermarket

Additionally, Pet Supermarket uses Syndigo’s Syndication Network to expedite receiving product information from vendors that meet its specification requirements to get on the digital shelf faster. Together with enhanced content, these solutions have provided a unique mutually beneficial outlet to meet their vendors where they are at, in their time, and on agreed-upon terms. This has helped them gather master data, enrichment information, and both product and lifestyle images without relying on the back-and-forth of email. Historically, they were only receiving one to two product images from their vendors; which was four to six less than other retailers by comparison.

Change Doesn’t Have to Be Ruff

Throughout Pet Supermarket’s data management and content solution project, Syndigo development, implementation, and customer success teams worked hand-in-hand to achieve the desired results, with ongoing support to drive continuous innovation.

The Syndigo team is always looking for ways in which we can add value to the products we already own and how they can benefit our customers. It is very comforting to know that they are always available, willing, and capable of assisting us through our journey as a true partner. I couldn’t ask for a better partnership and experts to lead us in our evolution.

Christie Cook

PIM Product Owner at Pet Supermarket

By adopting a strategy to maximize Syndigo solutions, enabling vendors to syndicate content directly to PIM which is custom tailored with workflows and governance, Pet Supermarket is positioned to meet the ever-shifting needs of pet parents and scale to support its thriving business.

TruckPro is one of the largest independent distributors of heavy-duty truck and trailer parts and advanced repair services in the US. Through a distribution network of more than 150 stores across 35 states and Canada and advanced service shops, they deliver a comprehensive range of products to support commercial and government customer requirements in the areas of brake systems, electrical, engines, gear and drivetrain, and more. TruckPro is recognized for delivering measurable value and outstanding support to its customers and suppliers with the most experienced truck parts team in the country.  

With the help of Syndigo and Pivotree, they achieved these goals and more: 

• Syndigo PIM now manages, enriches, and governs over 4 million parts listings and 4.5 million SKUs 
• Their growing online catalog is 3-4X larger than its closest competitor  
• Over 25% of sales now flow through their digital channels 

The Road Trip to Digital Transformation 

In 2021, TruckPro decided to make big investments to become an industry-leading e-commerce platform for the heavy-duty vehicle industry. Their main goals were to offer a wide selection of inventory from their stock and from suppliers, as well as enable a marketplace with a seamless omnichannel experience for customers. 

Core to their digital shift was implementing a comprehensive PIM solution that would manage core product data, support data enrichment, and provide seamless syndication and insights to give their customers the best possible e-commerce experience. 

Revving Up the E-Commerce Engine with Syndigo

As TruckPro embarked on this digital transformation initiative, they knew that selecting the right PIM system was critical. After evaluating vendors, they selected Syndigo PIM as their platform of choice to connect their inventory, suppliers, and customer e-commerce touchpoints. 

Why Syndigo? 

• Deep expertise in PIM specifically and digital transformation broadly. 
• An industry leader with ambitious plans to invest in future capabilities.  
• Their impressive customer base provided confidence that Syndigo PIM could effectively scale. 
• A partnership approach with clients for a smooth implementation experience. 

Syndigo’s commitment to customer success gave us confidence that we would be supported not just during implementation but also continually to optimize and enhance our PIM investment into the future.

Reid Garrett

Vice President of Merchandising and Product Management at TruckPro

Turbocharging Innovation

Implementing a best-in-class PIM solution with Syndigo was a key pillar of TruckPro’s digital transformation. But they also knew that a PIM system alone wasn’t enough to achieve their broader e-commerce goals like drop shipping and third-party marketplace integrations, so they had to reassess their system architecture and governance to truly unlock performance. 

Their new PIM needed to share near real-time data with their customer-facing systems to enable the seamless omnichannel experiences envisioned. This required implementing an integration middleware layer for greater connectivity between previously siloed applications. With this architectural overhaul, changes in product data or inventory within their PIM now go downstream to ordering and fulfillment systems much faster.  

They also revamped data governance policies and procedures that support third-party marketplace selling, drop shipping by suppliers directly to customers, and new fulfillment options emerging from accurate inventory and order data. As a result, their entire approach to system integrations, data sharing between external parties, and downstream data consumption became more agile and automated. 

Successfully implementing new solutions is about more than just configuring software. It requires understanding the culture and workflows of an organization to ensure adoption across teams.

Jonathan Currie

Practice Director, Master Data Management at Pivotree

Data Value Takes Off 

Data discussions that were once relegated to IT backrooms are now front and center in boardroom strategy sessions. There has been a notable shift in mindset about the value of data at TruckPro. It even influences decisions about who to partner with based on their data maturity. 

While virtually all stakeholders agreed conceptually that master data carries value, there was some resistance when translating that into practical resource allocation. For example, how much funding is required? Do they need to invest more in a partnership or an FTE? Do they need to change their system architecture in this one area or not? Fortunately, they overcame this hesitancy by quantifying current data costs and painting a clear target future state to socialize the concrete benefits at both the leadership and working levels of the organization.  

One of the biggest shifts was recognizing data as a core KPI impacting business performance, both internally and with partners.

Reid Garrett

Vice President of Merchandising and Product Management at TruckPro

Accelerating Digital Success 

Syndigo PIM has significantly contributed to TruckPro’s tremendous digital growth. With huge digital catalog breadth (over 4 million parts listings), complete product information for buyer decision-making, and online transaction volume gains, they are achieving their vision to meet customer needs around the clock through flexible omnichannel purchasing. 

• Approximately 25% of their sales flow through digital channels—a big leap forward in penetration and adoption.  
• TruckPro has emerged as the definitive digital leader in its industry with an online catalog scale 3-4X larger than its competitors. 

Critical to their digital success has been the ability to showcase not only their own inventory but also over 4.5 million SKUs from partner suppliers. This customer experience promotes greater product visibility, and the ability to drop ship orders directly from vendors to buyers provides unparalleled immediacy and convenience. They get the products to customers the way they want them and when they want them.  

Lessons Learned Along the Digital Transformation Journey 

Throughout this journey, TruckPro accumulated valuable lessons from building internal alignment to rearchitecting their technology stack. These insights can be applied to any organization pursuing a similar digitally-driven evolution.   

The Next Stage of Innovation 

With an established PIM foundation now powering their e-commerce platform, TruckPro is pressing forward to enrich data inputs and expand the solution’s capabilities even further. Future initiatives include a vendor portal and an in-store point-of-sale experience for employees. 

First on their roadmap is launching a vendor portal to enable product manufacturers to directly publish and maintain information on their own parts catalogs. This will greatly expand TruckPro’s master data scale and content accuracy. Related to this, they are evaluating various syndication options to add more inputs into their PIM to help fill any product content gaps.  

The next initiative is to integrate the product catalog into their retail point-of-sale solution to provide the same rich part descriptions, images, and specifications that look like their website to empower their in-store counter teams.  

After using their PIM implementation to transform themselves into an e-commerce leader in the heavy-duty vehicle industry, TruckPro is well-prepared to enter the next wave of innovation.